Location : Dubai, UAE (Onsite / Hybrid depending on candidate availability)
Employement Type : Full-Time
Experience Required : Minimum 5 years
Industry : IT Services / Digital Transformation / Customer Experience / BPO
Role Overview :
We are seeking a high-energy, results-driven Business Development Executive to drive new client acquisition in the UAE and broader Middle East market. This is a pure hunting role, responsible for identifying, engaging, and winning new business opportunities in IT services (cloud, digital, app development, automation, etc.) and CX projects(customer support, contact center transformation, omnichannel enablement, etc.).
Key Responsibilities :
- Identify and pursue new business opportunities in the IT and CX domain across key industries (banking, telecom, retail, healthcare, etc.)
- Build a robust sales pipeline by prospecting, networking, attending industry events, and leveraging digital channels
- Lead end-to-end sales efforts: from first contact to proposal, pitch, negotiation, and closure
- Collaborate with pre-sales, solution architects, and delivery teams to develop customized proposals and pricing
- Monitor market trends, client needs, and competitive landscape to refine positioning and sales strategies
- Represent the company at conferences, trade shows, and CX/IT forums to build brand awareness
- Meet and exceed assigned sales targets and KPIs consistently
- Maintain accurate and updated CRM records of all prospecting and sales activities
Requirements :
- Minimum 5 years of experience in business development or sales roles in the IT services or CX/BPO sector, preferably in the Middle East
- Proven ability to win new logos and close high-value IT or CX projects
- Deep understanding of IT services (digital transformation, cloud, automation) and CX operations (contact center, omnichannel, customer support)
- Strong network of decision-makers in enterprise or mid-market organizations across UAE/GCC
- Excellent communication, negotiation, and relationship-building skills
- Self-starter with the ability to work independently and drive results
- Bachelor’s degree in Business, IT, or a related field; MBA is a plus
- Fluency in English required; Arabic is a plus
What we offer :
- Competitive base salary plus uncapped performance-based commissions
- Opportunity to be part of a fast-growing global technology and CX services company
- Dynamic work culture with regional and international exposure
- Career advancement and leadership opportunities for top performers