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Privacy Policy

 

Published on: July 2026

Last Updated: July 2026

1. Introduction & Scope 

This Privacy Policy describes how Zervvo Technologies Private Limited (“we”, “us”, “our”) collects, uses, processes, stores, and safeguards personal information when individuals visit https://zervvo.com (the “Website”), contact us, request information about our services, book consultations, apply for roles, or otherwise interact with us. 

This Privacy Policy applies to personal information collected from: 

    • Visitors to our Website; 

    • Individuals who contact us through website forms, email, phone, social media, messaging platforms, or other communication channels; 

    • Prospective clients, clients, business partners, and vendor representatives; 

    • Individuals who book discovery calls, consultations, or request proposals, demos, or service information; 

    • Job applicants and candidates who engage with us through the Website or related recruitment channels. 

By using our Website or engaging with us, you acknowledge that you have read and understood this Privacy Policy. 

2. About Zervvo Technologies Private Limited 

Zervvo Technologies Private Limited is a strategic technology consulting and business transformation firm. Based on the services presented on our Website, our offerings may include areas such as: 

    • IT consulting; 

    • Software development; 

    • AI, automation, and digital transformation solutions; 

    • Business process transformation; 

    • Customer experience management; 

    • Analytics, operational improvement, and related consulting or managed services. 

This Privacy Policy applies to personal information collected in connection with those activities, our Website, and related business operations. 

3. Information We Collect 

We collect information that is reasonably necessary to operate our Website, respond to inquiries, manage business relationships, recruit talent, and deliver our services. 

A. Information You Provide Directly 

Depending on how you interact with us, we may collect personal information such as: 

    • Full name; 

    • Business email address or personal email address used for business contact; 

    • Phone number; 

    • Company name; 

    • Job title or role; 

    • Country, city, or business location; 

    • Details about your organization, project requirements, or inquiry; 

    • Any information you include in contact forms, consultation requests, messages, or correspondence; 

    • Résumé/CV, employment history, and other information you submit if you apply for a role with us. 

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

B. Business and Client-Related Information 

If you engage Zervvo Technologies Private Limited for consulting, implementation, managed services, or related business discussions, we may collect information relevant to evaluating or supporting the engagement, such as: 

    • Information about your company, team, systems, operations, or business objectives; 

    • Project requirements, scope discussions, timelines, and budgets; 

    • Commercial, contractual, or onboarding information; 

    • Communications and records relating to proposals, statements of work, and service delivery. 

We expect clients and business contacts to share only the information necessary for the relevant business purpose and to avoid sharing unnecessary sensitive personal information through the Website unless specifically requested through a secure process. 

C. Information Collected Automatically 

When you visit our Website, we may automatically collect certain technical and usage information, including: 

    • IP address; 

    • Browser type and version; 

    • Device type and operating system; 

    • Date/time of access; 

    • Pages viewed and time spent on the Website; 

    • Referring website, campaign source, or link; 

    • Approximate geolocation inferred from IP address; 

    • Cookie identifiers and similar online identifiers. 

D. Communication Records 

We may retain records of communications and interactions with you, including: 

    • Email correspondence; 

    • Contact form submissions; 

    • Calendar bookings and meeting requests; 

    • Phone conversations or call notes, and call recordings where legally permitted; 

    • WhatsApp, LinkedIn, or other messaging exchanges where used for business communications. 

E. Recruitment and Careers Information 

If you apply for a role through Zervvo’s Website or otherwise engage with our recruitment process, we may collect: 

    • Résumé/CV and cover letter; 

    • Employment and educational background; 

    • Professional qualifications, references, and portfolio information; 

    • Interview notes and recruitment assessments; 

    • Any additional information you choose to submit in connection with your application. 

Failure to provide certain information may limit our ability to respond to your inquiry, evaluate a potential engagement, process an application, or provide requested services. 

4. How We Use Your Information 

We may use personal information for purposes including: 

    • Responding to inquiries, contact requests, consultation requests, and proposal discussions; 

    • Communicating with prospective clients, clients, partners, vendors, and other business contacts; 

    • Assessing client needs and preparing recommendations, proposals, statements of work, or service information; 

    • Providing and supporting Zervvo’s consulting, technology, transformation, CX, analytics, software, automation, and related services; 

    • Managing client relationships, contracts, accounts, and service delivery; 

    • Operating, securing, maintaining, and improving our Website and digital channels; 

    • Analyzing Website traffic, campaign performance, lead sources, and user engagement; 

    • Administering events, newsletters, thought leadership content, and marketing communications where permitted; 

    • Conducting recruitment, candidate evaluation, and hiring activities; 

    • Protecting our rights, preventing fraud or misuse, and maintaining business security; 

    • Complying with legal, regulatory, contractual, tax, accounting, and record-keeping obligations. 

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless required or permitted by applicable law. 

5. Legal Grounds for Processing 

Where required by applicable law, we process personal information on one or more of the following grounds: 

    • Consent – where you have provided consent, such as where required for certain cookies, marketing communications, or specific information requests; 

    • Pre-contractual steps and contractual necessity – where processing is necessary to respond to your request, evaluate a potential engagement, or perform a contract; 

    • Legitimate business interests – including operating our business, responding to inquiries, improving our Website and services, managing client and partner relationships, conducting recruitment, and protecting our business; 

    • Legal and regulatory compliance – where processing is necessary to comply with applicable laws, regulations, legal requests, or enforceable governmental requirements. 

Where consent is the basis for processing, you may withdraw that consent at any time, subject to legal and operational limitations. 

6. Cookies and Tracking Technologies 

Our Website may use cookies, pixels, tags, scripts, and similar technologies to: 

    • Ensure the Website functions properly; 

    • Remember preferences or session information; 

    • Understand how visitors use the Website; 

    • Analyze traffic, performance, and conversions; 

    • Support advertising, remarketing, and lead generation activities. 

Depending on the tools implemented on the Website, we may use technologies or service providers such as: 

    • Website analytics tools (for example, Google Analytics or similar analytics services); 

    • Advertising and conversion tracking tools (Meta Pixel, LinkedIn Insight Tag, Google Ads conversion tools, or similar technologies); 

    • CRM, marketing automation, scheduling, or lead management tools; 

    • Embedded content, chat, or contact tools. 

You can manage certain cookie preferences through our cookie banner where available, or through your browser settings. Please note that disabling certain cookies may affect Website functionality or limit certain features. 

7. Disclosure of Information 

We do not sell personal information to third parties for financial gain. 

We may share personal information where reasonably necessary for business purposes, including with: 

    • Group companies, affiliates, or related entities where relevant to our operations; 

    • Service providers and contractors that support our Website, hosting, analytics, security, CRM, communications, scheduling, marketing, recruitment, or other business operations; 

    • Professional advisers such as legal counsel, auditors, accountants, insurers, or consultants; 

    • Business partners, subcontractors, or delivery partners involved in evaluating, supporting, or delivering a requested service or engagement; 

    • Recruitment and hiring support providers, where relevant to a job application; 

    • Law enforcement, regulators, courts, or governmental authorities where required by law, legal process, or to protect our rights, business, employees, users, or property; 

    • Transaction counterparties in connection with a merger, acquisition, investment, financing, restructuring, or sale of all or part of our business. 

Where we engage third-party service providers, we expect them to handle personal information in accordance with applicable privacy and security obligations. 

8. Cross-Border Data Transfers 

Zervvo Technologies Private Limited operates across multiple geographies and may engage with clients, partners, candidates, and service providers in different countries. As a result, personal information may be transferred to, accessed from, or processed in countries other than the country in which you are located. 

This may include countries where Zervvo Technologies Private Limited has offices, operations, service providers, or business partners. Where international transfers occur, we take reasonable steps to implement appropriate safeguards in accordance with applicable law. 

We do not sell personal information as defined under applicable laws. 

We only collect data that is necessary for the purposes described. 

9. Data Retention 

We retain personal information only for as long as necessary for the purposes outlined in this Privacy Policy, and in accordance with applicable legal, regulatory, and contractual obligations. Indicative retention periods include: 

    • Contact inquiries and general communications: up to 12 months from last interaction; 

    • Marketing and lead data: until you unsubscribe or withdraw consent, or up to 24 months of inactivity; 

    • Client and business relationship data: for the duration of the engagement and up to 6–7 years thereafter for legal, tax, and accounting compliance; 

    • Recruitment and candidate data: up to 12–24 months from the conclusion of the recruitment process, unless you request earlier deletion; 

    • Website analytics data: typically retained for 14–26 months, depending on the analytics provider configuration. 

We may retain data for longer where necessary to comply with legal obligations, resolve disputes, enforce agreements, or protect our business interests. When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it. 

10. User Rights 

Subject to applicable law, individuals may have rights in relation to their personal information, including the right to: 

    • Request access to personal information we hold about them; 

    • Request correction or updating of inaccurate or incomplete information; 

    • Request deletion of personal information, subject to legal, contractual, or legitimate business limitations; 

    • Object to or request restriction of certain processing activities; 

    • Withdraw consent where processing is based on consent; 

    • Opt out of marketing communications; 

    • Request information about how their personal information is used, disclosed, or transferred. 

To exercise any applicable rights, please contact us using the details in the “Contact Us” section below. We may request information to verify your identity before acting on a request. 

11. Recruitment and Candidate Privacy 

If you apply for a role with Zervvo Technologies Private Limited, we may use your information to: 

    • Assess your application and suitability for current or future roles; 

    • Communicate with you regarding the recruitment process; 

    • Conduct interviews and internal evaluations; 

    • Verify qualifications, employment history, references, or other background information where lawful and appropriate; 

    • Maintain recruitment records and improve our hiring processes. 

If you do not want us to retain your application for future roles, you may contact us to request deletion, subject to applicable legal obligations and legitimate retention needs. 

12. Third-Party Websites and Services 

Our Website may contain links to third-party websites, tools, social media pages, or external services. We are not responsible for the privacy, content, or security practices of those third parties. We encourage you to review their privacy policies before providing any personal information to them. 

13. Minors’ Information 

Zervvo’s Website and services are intended primarily for business and professional audiences and are not directed to children. 

We do not knowingly collect personal information from children in a manner that requires parental consent under applicable law. If we become aware that we have collected personal information from a child inappropriately, we will take reasonable steps to delete or otherwise address that information in accordance with applicable law. 

14. Security Practices 

We implement reasonable administrative, technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. 

These measures may include access controls, role-based restrictions, secure systems, monitoring, and vendor management practices, as appropriate to the nature of the information and the relevant business purpose. 

However, no method of internet transmission, electronic storage, or information security control is completely secure. Accordingly, while we strive to protect personal information, we cannot guarantee absolute security. 

15. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our Website, business operations, technologies, legal requirements, or privacy practices. 

If we make updates, we will revise the “Published on” and/or “Last Updated” date above. Material changes may also be communicated through the Website or by other appropriate means where required. 

We encourage users to review this Privacy Policy periodically. 

16. Contact Us 

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact us at: 

Zervvo Technologies Private Limited 
Website: https://zervvo.com 
Email: info@zervvo.com 

Office Locations listed on the Website include: 

    • California, USA – 18500, Pioneer Blvd Suite #204, Artesia, CA 90701 

    • London, UK – 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ 

    • Madurai, India – No 5, TPK Main Road, Pasumalai, Madurai, Tamil Nadu 625004 

    • Kochi, India – Marian Centre, Opposite St. Mary’s Forane Church, East Fort, Thrippunithura, Kochi, Kerala 682301 

    • Manila, Philippines – 6th Floor, Kingston Excell Building, Civic Drive, Alabang, Manila, Philippines 1781 

    • Tashkent, Uzbekistan – #1229, Mustaqillik Street, Istiqlol Makhalla, Bekabad District, Tashkent Region, Republic of Uzbekistan 

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