Location : United Kingdom or Europe (Remote/Hybrid depending on candidate location)
Employement Type : Full-Time
Experience Required : Minimum 5 years
Industry : BPO / Customer Experience / Contact Center / Digital CX / Outsourcing
Role Overview :
We are seeking an experienced and highly motivated Business Development Executive to lead our client acquisition efforts across the UK and European markets. This is a pure hunting role, focused exclusively on identifying and securing new clients for our BPO and Customer Experience (CX) services. The ideal candidate will have a proven track record of generating leads, managing complex sales cycles, and closing deals in the outsourcing and customer experience domains.
Key Responsibilities :
- Proactively identify, target, and engage new prospects across key verticals such as retail, e-commerce, travel, healthcare, fintech, and telecom
- Develop and execute a go-to-market strategy to win new logos in the UK and European BPO/CX space
- Manage the entire sales cycle from lead generation, pitch, proposal, and negotiation to contract closure
- Build and maintain a strong pipeline through networking, outbound prospecting, events, and digital channels
- Work closely with internal teams (solution architects, pre-sales, and delivery) to develop client-centric proposals and pricing models
- Stay informed about industry trends, competitor offerings, and client needs to position offerings effectively
- Attend relevant industry events, trade shows, and conferences to expand network and create business opportunities
- Achieve or exceed quarterly and annual sales targets
Requirements :
- Minimum 5 years of experience in business development or enterprise sales within the BPO or CX industry in the UK/Europe
- Demonstrated success in acquiring new clients and closing high-value outsourcing deals
- Strong understanding of BPO models (offshore, nearshore, hybrid), CX operations, contact center management, and digital engagement solutions
- Established network of CX and procurement decision-makers in the UK or EU markets is a strong advantage
- Excellent communication, presentation, and negotiation skills
- Ability to work independently and manage sales targets with minimal supervision
- Comfortable working in a remote or hybrid setup with cross-functional global teams
- Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus
- Fluent in English; proficiency in other European languages is a plus
What we offer :
- Competitive base salary plus uncapped commission structure
- Autonomy and flexibility in a high-impact business development role
- Opportunity to work with a fast-growing global BPO/CX company
- Collaborative and entrepreneurial work culture
- Exposure to international clients and multi-industry CX projects