Location : United States (Remote or Onsite depending on candidate location)
Employement Type : Full-Time
Experience Required : Minimum 5 years
Industry : BPO / Customer Experience / Contact Center / Sales
Role Overview :
We are looking for a high-performing and self-driven Business Development Executive to drive new client acquisition across the BPO and Customer Experience (CX) space. This is a pure hunting role focused on identifying, engaging, and closing new business opportunities in the US market. The ideal candidate will have a proven track record of selling CX, contact center, or business process outsourcing solutions to mid-size and enterprise clients.
Key Responsibilities :
- Identify and target new prospects through market research, outbound outreach, networking, and events
- Develop and execute a go-to-market strategy to generate high-quality BPO/CX leads across target industries (e.g., e-commerce, retail, healthcare, fintech, travel, etc.)
- Build and manage a strong pipeline of qualified opportunities and move them through the sales cycle
- Lead prospect meetings, pitch solution capabilities, and manage client relationships through deal closure
- Collaborate with solution architects, delivery, and proposal teams to develop tailored offerings and proposals
- Stay current on BPO/CX industry trends, competitive landscape, and evolving client needs
- Represent the company at industry events, conferences, and webinars to build brand visibility
- Meet or exceed quarterly and annual sales targets
Requirements :
- Minimum 5 years of experience in business development or enterprise sales in the BPO or CX industry
- Proven ability to acquire new logos and close multi-year BPO/CX deals
- Strong understanding of contact center services, customer support, omnichannel engagement, and outsourcing models
- Established network of CX or procurement leaders in mid-to-large US-based companies is a strong plus
- Exceptional communication, presentation, and negotiation skills
- Experience in working with cross-functional global teams for solutioning and proposal development
- Self-motivated, goal-oriented, and capable of working independently
- Bachelor’s degree in Business, Marketing, or a related field
What we offer :
- Competitive base salary plus uncapped commissions
- High-growth environment with strong support from delivery and solution teams
- Opportunity to represent a rapidly growing CX/BPO brand
- Flexibility to work remotely within the US
- Performance-driven culture with room for career advancement